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Subject: Can’t watch with new jw player. [Print This Page]
Author: dave-john    Time: 4-13-2020 07:35     Subject: Can’t watch with new jw player.

Hi everyone Is anyone else having trouble playing anything since the Monday update.
I was watching something this morning and now I can’t play anything.
What happened???

[ Last edited by dave-john at 4-13-2020 12:37 ]
Author: hekn1973    Time: 4-13-2020 07:40

yes - same problem here... also when trying from chrome on pc
Author: kitty862003    Time: 4-13-2020 07:42

Yes same problem on mobile and using waterfox on laptop, was OK until today, some shows play most don't, just get one second of static
Author: hekn1973    Time: 4-13-2020 08:01

At least i'm happy to know that its not something in my devices thats wrong..... but it sucks beeing home with the virus and no shows to binge-watch
Author: J1NTYJO    Time: 4-13-2020 08:18     Subject: jw player issues

unable to watch shows with this jw thing is this a simple fix or will it be long process to sort out
Author: Milks26    Time: 4-13-2020 08:30

I apologize for the inconvenience. I sent an email to lbj so hopefully we will have an answer and or solution to the problem
Author: hekn1973    Time: 4-13-2020 08:48

Quote:
Originally posted by Milks26 at 4-13-2020 16:30  
I apologize for the inconvenience. I sent an email to lbj so hopefully we will have an answer and or solution to the problem
can you forward the message that its not only on apple devices there is a problem ? I have also tried from pc ( google chrome) with same result...... also tried to send a message through the member center->contact us page, 'cause I lost quite some points by trying without any luck.
Author: usignola    Time: 4-13-2020 12:40

Same problem here, from PC -- earlier today, no problems and casting via Chromecast button in video player -- now, can't even watch on PC and definitely not cast....
Author: Milks26    Time: 4-13-2020 13:14     Subject: Reply 7#7 hekn1973's post

I told him that users were experiencing problems on all media platforms. But, he will always check the forum after the reading my email. I have not received a response yet, but, I would not be surprise if the problem is not being worked on as we speak.
Author: shinny    Time: 4-13-2020 19:31

Issue is now resolved.
Author: Philebwn    Time: 4-23-2021 13:02     Subject: Unable to login

I am now unable to login to VIP on my iPhone, or my MAC computer. I am only able to login using my iPad. I keep receiving the incorrect password error although the username and password I am using are correct. My VIP username is different than my FV username.
Author: shinny    Time: 4-27-2021 01:12     Subject: Reply 11#11 Philebwn's post

Hi there, so you can login into VIPtv on your iPad no issues? Try clearing your cache on your Mac and iPhone and then manually type your username and password in again. If you still have the issue, check the password you've saved on the iPad under password settings to make sure it's the same one.



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