shinny

Thanks guys, this hotline link will be very helpful.

shinny

Sophia, yes it should have been updated by now. Sometimes it does get overlooked. So, if you send a PM to LBJedward or Stone with your transaction details, they should be able to sort you out. Remember don't tick the box at the end that saves the PM.

Alternatively you can go to the Live CS (on the homepage) and provide them your transaction ID and they should be able to help. Be patient here. It has an automated greeting, but you can wait some time for them to answer. If you don't get an answer within about 10 mins, close it and try again.

Good luck.

[ Last edited by shinny at 4-28-2008 17:12 ]

shinny

Phoenix, when you sent the PM did you tick the box at the end to save a copy? If so, it won't have gone to the Admins. Send it again, but make sure not to tick that box.

You can also talk to the Live CS team (button located on homepage) - Just to point out that the response is automated and it can take up to 10 minutes to get a reply. If you haven't gotten a reply by then, close it and open again.

Let us know how you get on.

shinny

I'm not an admin, just a member trying to help you. I suggest you try the Live CS as admin are based in Asia and most likely will not respond to this today.

shinny

That's a shame, I know it can be frustrating. Did you leave the connection on Live CS open for 10 mins? Because they are supporting other applications, it can take a while. Unfortunately it has to be admin to resolve this as the Moderators of this forum cannot activate it for you.

One of the Mods can probably highlight this to the Admins to look at when they log in, but other than that, your best bet is the Live CS because they are online now. They probably won't be in a while.

shinny

Arteein, it can take a minimum of 24hrs before your VIP account will be activated. If you don't have it by this time, please PM one of the administrators (LBJedward or Stone)

Follow this link PM and just fill in either name above.

[ Last edited by shinny at 5-11-2008 17:12 ]

shinny

Which administrators did you try to contact? LBJ and Stone have not been on regularly since the earthquake in China.

You should contact Zhang2000 instead. He's the new administrator and is on here more regularly.

shinny

Hi arteein, this is a virtual world I'm afraid and we can only message the Admins on your behalf also. Tina asked if you were ticking the box at the end of a PM which says "Save a copy in Outbox" - Because, if you are doing this the PM is not going to anyone. It's a problem with the site.

So, can you check that first and come back and let us know?

shinny

Hi Arteein. Sorry, we are saying that you should NOT tick that box because due to a glitch in the system, it won't go. Send it again, but do not tick the box at the end. You can still see it in the tracking section + when it's unbolded it means it has been read by the administrator.

shinny

No problem. Come back to us if this still hasn't been resolved for you.

shinny

Hi Heartemiss, can you PM both Stone and Zhang with your details. One of them will be logged on during the early hours (per forum time). Have a quick read of this
PM Guide too to make sure your PM gets there, we have a glitch in the system where PM's are concerned.