I signed up (donated) for a VIP account a few weeks ago.
When I donated I received an email stating my VIP points were charged to my account directly, so a VIP card wasn't needed.
Today I ran out of points, so I donated again. A few hours after my donation was made, my account was re-instated back to a "VIP Member". After watching a show, I went to click on another episode and my account had been changed back to a "Normal Member".
Can somebody tell me why this happened and what I can do to resolve it? Thanks!
