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I purchased 100 points but it hasn't been reflected!

Hi, On november 9th, I purchased 100 VIP points for $10.00 with PAYPAL in the tv-video.net system and it hasn't reflected, still, yet it has been taken out of my bank account through paypal. Here is the relevant info: Donation amount: $10.00 Transaction ID: Paypal Stars 402-93 Username used on VIP Channel: heidsns Please advise as soon as possible? Thank you Heidi

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