I have clicked on "Live CS Online Now" button and it said I was connected with agent #5 and I typed in that I wanted to make my monthly donation so there is no interruption in my service Saturday and I literally sat there for an hour and nobody responded on that link. I closed that box and went to another computer and tried it and that one said I was connected with agent #2 and the same thing happened. The agent never responded to me ... and that window stayed open on my laptop for an hour and a half waiting on a response. What's going on?
