Hi there, I understand there must be some frustration when the show doesn't work. However, have you read this guide =>
Suggestions That May Help Your Viewing Experience or this =>
RealPlayer Troubleshooting Guide (Solutions & Tips) and lastly especially this one =>
Points Allocation Per Show - Some Help?
If after reading the last one you still believe you have lost points, that's when we suggest you send a copy of your
Viewing History to one of our administrators as they are the only ones who can check that for you. We normally suggest
Ibjedward but any administrator can help. Just see who is logged in by checking at the bottom of the first page when you login to Friendvista.